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After-Sale Service
Pre-sales Service
Pre-sales service aims to help potential customers better understand product features and functions, and how they can meet their needs and future requirements.
Excellent pre-sales service helps customers better understand our company and familiarize themselves with product performance, while also strengthening relationships with existing customers. To provide high-quality pre-sales service, our company has built a collaborative team with sufficient expertise and a strong service focus, and we prioritize feedback to continuously improve our service quality.
需求深度调研与分析
01. In-depth needs research and analysis
Communicate and understand the customer's detailed and future requirements.
案例可视化展示
02. Case Visualization
Based on the customer's needs, present similar customer case studies to the customer through videos or photos.
方案设计与可行性论证
03. Scheme Design and Feasibility Study
Confirm the customer's needs, provide a feasible solution that meets their requirements, and produce 3D drawings for the customer to review and discuss.
方案确认与生产立项
04. Scheme confirmation and production project approval
After discussion and research, finalize the plan and issue a production order to our procurement, logistics, production, and technical departments.
Sales Service
To ensure customers have a clear understanding of their product's production progress, our company offers the following pre-sales services.
Through efficient communication and collaboration across all departments, we ensure smooth production, provide customers with a clear understanding of the production progress, and deliver the product to their site through professional logistics.
  • 制定详尽生产计划
    01
    Develop detailed production plans
    01
    Develop detailed production plans
    From the date a customer places an order, our production department will issue a detailed production schedule. This schedule details when the required parts will arrive at the warehouse, at what point in time, and the product's completion status, providing a clear overview.
  • 制定详尽生产计划
    02
    Full-process visual progress reporting
    02
    Full-process visual progress reporting
    Based on the production schedule, various departments within our company will provide customers with videos and photos demonstrating the product's progress at each point in time.
  • 制定详尽生产计划
    03
    Multi-channel flexible acceptance scheme
    03
    Multi-channel flexible acceptance scheme
    Upon completion, our company will require customers to personally inspect the product to ensure it meets their needs and contractual requirements. Inspections can also be conducted via video call. These flexible and diverse inspection methods provide peace of mind for our customers.
  • 制定详尽生产计划
    04
    Professional logistics and transportation tracking
    04
    Professional logistics and transportation tracking
    After qualified inspection, our company will use professional logistics and shipping companies to transport the product and will provide customer updates on the shipment progress.
After-Sales Service
Our professional technical and after-sales service teams will provide you with comprehensive support, including installation, operation, training, spare parts supply, and product feedback. We offer after-sales service in the following areas:
  • Equipment Installation
  • Equipment Commissioning
  • Equipment Maintenance
  • Accessories Supply
  • User Feedback
  • After-Sales Follow-up
制定详尽生产计划
Equipment Installation
For products that do not require disassembly upon shipment, we will package them in wooden crates to prevent damage during transportation. For products that require disassembly, we will label them and document the disassembly and installation procedures with videos and photos. Upon arrival, customers can install the product themselves according to the labels, videos, and photos, while our after-sales service team will provide comprehensive installation and commissioning.
制定详尽生产计划
Equipment Commissioning
Utilizing the detailed product manual and our engineers' professional industry knowledge, we will conduct remote or on-site commissioning of the equipment until it meets customer requirements.
制定详尽生产计划
Equipment Maintenance
For equipment maintenance, our engineers will provide a detailed maintenance checklist. Carefully and strictly following this checklist will ensure maximum equipment operation and extend its lifespan.
制定详尽生产计划
Accessories Supply
We maintain a sufficient inventory of spare parts and components required for our equipment, enabling us to respond quickly and deliver them promptly to customers at our cost price, avoiding production delays.
制定详尽生产计划
User Feedback
If you encounter any issues during product use, please report them to us immediately. Our technical team will incorporate these feedback into product improvements and updates to ensure you are using the latest system.
制定详尽生产计划
After-Sales Follow-up
Our professional after-sales team will regularly review equipment operation, listen to any issues customers encounter, help resolve them, and record their feedback for future upgrades.
Warranty Service
This machine is guaranteed for 12 months. Within the guarantee period, in the event of any malfunction caused by the quality of the commodity, we provide free components for replacement. Wear parts are exclusive from this warranty. We also provide technical support for the whole lifespan of the machine.
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